Contact Us
Happy to answer your questions. Get in touch — we'll get back to you as soon as possible.
Send us a message
We respond as soon as possible.
What you can ask us
We handle questions about accounts, the service book, MeteoSafe, technical problems with the app and any other topic related to Fix&Go.
- How to set up your account and add your first home
- MeteoSafe weather alerts and how to turn them on
- Craftsman profile and verification process
- Service book, devices, warranties and inspection reminders
- Bug reports and feature requests
How fast we respond
Most messages get a reply within one working day. During testing, response times can be slightly longer — usually within 48 hours on weekdays.
For urgent matters related to a live craftsman job, please contact the craftsman directly through the chat in your dashboard — the Fix&Go team is not a party to the work agreement and does not mediate disputes between customers and craftsmen.
All personal data sent via this form is processed according to our privacy policy and used only to answer your request.